Gadget Insurance FAQs.

How do I contact you?

If you have any questions, queries or complaints click here to view the various contact details available.

What is excess?

In the event of a claim we will make a deduction from any pay-out. This is known as the policy excess.

Is there a maximum age of an item that can be covered?

The mobile phone, smart phone or tablet can be no more than 12 months old at the time of purchasing this insurance.

Can I cover more than one device?

We only allow one device per policy, however if you have another device you can take out a separate policy.

Can I access my policy documents online?

You are able to view your insurance certificate, policy wording and key facts documents by clicking on this link. You will be asked to enter your policy number, surname and date of birth to validate your identity.

How do I make a claim?

Details of how to make a claim can be found by clicking on the link

Can I pay by direct debit?

Currently we only accept card payments for the full amount of the policy premium.

How do I cancel my policy?

If you wish to cancel your policy, you must notify your issuing agent within 14 days of receiving the policy documents. Any premium already paid will be refunded to you providing no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred. The policy will be cancelled with effect from its date of issue.

How do I make a complaint?

If you wish to make a complaint about a claim, please contact the Customer Relations team at InsureandGo Gadget Insurance:

In writing to: InsureandGo Gadget Insurance Claims, Ireland Assist House, 22-26 Prospect Hill, Galway. By telephone: 091 545908

Should you remain dissatisfied after you receive a final written response to your complaint, you may refer your case to the Financial Service Ombudsman’s Bureau (Ombudsman). In writing to:

Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Tel: 01 662 0899 Lo Call: 1890 882090 By fax: 01 662 0890

Alternatively, if you have purchased your policy online, you can submit a complaint through the Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr